Wednesday, October 10, 2007

Change Control & Satisfied Customers/Users


Many project managers face an impossible change control challenge. On one hand, the users/customers present the project manager with a new list of additional requirements and changes every week. They're always sure that the PM can squeeze in the new items without making the project late or over budget.

On the other hand, all the PM's boss talks about is how important it is to keep the customers are users happy.So the project manager engages in a never-ending discussion with the project stakeholders about what was, and what was not, included in the original scope.

To learn how to handle these three-way pressures, read this month's PM talk article about change control and then enter your thoughts and ideas here in the project management blog.

Best regards,
Dick Billows, PMP, GCA
 
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